Return & Exchange Policy

At My Store, your satisfaction is our top priority. If you're not completely happy with your purchase, we're here to help. Please read our return and exchange policy carefully.

✅ Return Eligibility

We accept returns within 30 days of the delivery date, provided the item meets the following conditions:

Item is in its original, unused condition
Item is in its original packaging with all tags attached
Item is not listed under our non-returnable items (see below)

❌ Non-Returnable Items

The following items cannot be returned or exchanged:

Perishable goods (food, flowers, etc.)
Personal care & hygiene products (once opened)
Downloadable software or digital products
Gift cards
Items marked as Final Sale
Hazardous materials

🔄 How to Start a Return or Exchange

Email us at boxcar.debased_1j@icloud.com with your order number and reason for return
Our team will review your request and respond within 1–2 business days
If approved, we will provide you with return instructions and a return shipping address
Pack the item securely and ship it back using a trackable shipping method

Please do not send items back without prior authorization — unauthorized returns may not be accepted.

💰 Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed within 5–7 business days to your original payment method
Please allow additional time for your bank or credit card company to post the refund
Original shipping charges are non-refundable unless the return is due to our error

🛒 Exchanges

If you'd like to exchange an item for a different size, color, or product, please contact us at boxcar.debased_1j@icloud.com. Exchanges are subject to product availability. If the desired item is unavailable, we will issue a refund instead.

📦 Damaged or Defective Items

If your item arrived damaged or defective, please contact us within 7 days of delivery at boxcar.debased_1j@icloud.com with:

Your order number
A description of the issue
Clear photos of the damaged or defective item

We will arrange a replacement or full refund at no additional cost to you.

🙩 Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to a defective item or our error. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item without tracking.

📧 Questions?

If you have any questions about our return or exchange policy, please contact us at boxcar.debased_1j@icloud.com. We're happy to assist!