Frequently Asked Questions

Find answers to our most commonly asked questions below. If you don't see what you're looking for, feel free to contact us anytime.

📦 Orders & Shipping

How do I place an order?

Simply browse our store, add items to your cart, and proceed to checkout. Follow the on-screen steps to enter your shipping address and payment information. You'll receive a confirmation email once your order is placed.

How long does shipping take?

Standard shipping typically takes 5–7 business days within the United States. Expedited options may be available at checkout. Please visit our Shipping Policy for full details.

Do you ship internationally?

At this time, we ship to addresses within the United States only. We hope to expand internationally in the future!

How can I track my order?

Once your order ships, you'll receive a tracking number via email. You can use this number to track your package directly on the carrier's website.

Can I change or cancel my order?

We process orders quickly! If you need to make a change or cancellation, please contact us at boxcar.debased_1j@icloud.com as soon as possible. We'll do our best to accommodate your request before the order ships.

🔄 Returns & Exchanges

What is your return policy?

We accept returns within 30 days of delivery for most items in their original, unused condition. Please visit our Return & Exchange Policy page for full details.

How do I start a return or exchange?

Email us at boxcar.debased_1j@icloud.com with your order number and reason for return. Our team will guide you through the process.

When will I receive my refund?

Once we receive and inspect your returned item, refunds are typically processed within 5–7 business days back to your original payment method.

💳 Payments

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, Google Pay, and Shop Pay.

Is my payment information secure?

Absolutely. Our store uses industry-standard SSL encryption and is powered by Shopify, one of the world's most trusted e-commerce platforms. Your payment information is never stored on our servers.

🛍️ Products

Are your products covered by a warranty?

Warranty coverage varies by product and manufacturer. Please check the individual product listing for warranty details, or contact us for more information.

What if my item arrived damaged or defective?

We're so sorry to hear that! Please email us at boxcar.debased_1j@icloud.com within 7 days of delivery with your order number and photos of the damage. We'll make it right.

💬 Still Have Questions?

We're happy to help! Reach out to our support team at boxcar.debased_1j@icloud.com and we'll get back to you within 1–2 business days.